Refund policy

Returns & Refunds ♡

As every Nail Rehabilitation press-on nail set is handmade and made to order specifically for you, we are unable to accept returns or exchanges for change of mind on personalised or custom-made items, including sets made to your individual nail measurements.

Sizing ♡

Please double-check your nail measurements before placing your order. You can find full measuring instructions in our Sizing Guide, and sizing kits are also available if you are unsure of your measurements.

If you accidentally order the wrong size, please get in touch with us. Although we cannot guarantee that we will be able to replace incorrectly ordered sizes free of charge, we will always see what we can do to help ♡

Custom Designs ♡

For custom design orders, please contact us before purchasing so that we can confirm your requested design and tell you which custom design tier to select.

Once a custom or personalised set has entered production, it cannot normally be cancelled simply because you have changed your mind.

Damaged, Faulty or Incorrect Orders ♡

If your order arrives damaged, faulty, or you receive something different from what you ordered, please contact us as soon as possible with your order details and clear photographs of the issue.

We will review the problem and, where appropriate, arrange a replacement, refund or another suitable solution.

Cancellations ♡

If you need to cancel your order, please contact us as soon as possible. If we have not yet started making your set, we may be able to cancel it and issue a refund.

Once production has begun on a personalised or made-to-order set, cancellation may no longer be possible.

Your Legal Rights

Nothing in this policy affects your statutory rights. Where an item is faulty, damaged, not as described, or you otherwise have a legal right to a remedy, we will honour those rights.